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Legal Terms and Account Protection

When you open an account with nona 88, your rights and our obligations are set by this legal framework.

Account security verified at sign-upData handling under local lawPayment protection across all rails
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nona 88 Legal Terms and Account Protection
GET HELP WITH LEGAL

How to Reach Our Legal and Support Team

Team online

Live Chat

Open your account and head to the live chat widget in the bottom-right corner. Our support team responds during business hours to answer policy questions and clarify your account rights.

Email Support

Send a detailed question to our support email and we'll respond within 24 hours. Include your account identifier so we can look up your specific account details and give you precise answers.

Account Help Section

Log into your account and explore the Help section under Account Settings. You'll find policy summaries, FAQ answers and links to request data access or report concerns directly from your dashboard.

SECURITY AND TRANSPARENCY

How We Handle Your Data and Account

Data Retention

We keep your account data, transaction history and verification documents for as long as your account is active, plus the…

Cookie and Tracking

When you visit nona 88, we use cookies to keep you logged in and to understand how you use the…

Account Verification

At sign-up and during withdrawal, we verify your identity and payment details to prevent fraud and meet banking rules.

Payment Security

Deposits via DANA, OVO, GoPay and QRIS are encrypted end-to-end.

Access Requests

You have the right to request a copy of all personal data we hold about you.

Account Closure

You can close your account at any time through the Account Settings menu.

Legal Frequently Asked Questions

When you close your account, we retain transaction records and verification documents for the duration required by local law. Personal data like your name and contact details are kept in secure archives. You can request deletion of non-essential data; some information must be kept for regulatory and dispute-resolution purposes.

Withdrawals must generally go to the same payment method you used to deposit. This protects you from fraud and satisfies banking verification rules. If your original method is no longer available, contact support to explore alternate withdrawal options within our policy framework.

Once approved, withdrawals to DANA, OVO, GoPay and QRIS typically clear within one to two business hours. Bank transfers may take one to two business days. Delays can occur during high-volume periods or due to banking system maintenance on weekends and public holidays.

If you dispute a transaction, contact our support team immediately with details. We investigate all claims and work with your payment provider to resolve the issue. Filing a chargeback through your bank should be a last resort; direct contact with us usually resolves matters faster.

We never sell your personal data. We share information only with payment processors, banking partners, and authorities where local law requires it. All third parties are bound by strict confidentiality agreements. You can request details on how your data flows in Account Settings.

At sign-up, we collect your name, email, phone number and date of birth. For withdrawals above a certain amount, we may request identity verification (ID photo) and proof of address. Players in Denpasar, Yogyakarta and other regions follow the same verification process.

If you notice unauthorised activity, change your password immediately and contact our support team via live chat or email. We'll review your account, cancel suspicious transactions where possible, and guide you through securing your wallet and linked payment methods.

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