Your Terms & Conditions Questions Answered
Yes. You must read and tick the terms checkbox during registration. If you don't agree, you won't be able to create an account. We recommend reviewing them fully before you start; if anything is unclear, our support team is available 24/7 to explain specific clauses or your rights.
You can request account closure from settings or via support at any time. Any remaining balance will be withdrawn to your registered DANA, OVO, GoPay or QRIS account within two business days. Your data will be retained for seven years as per our terms and Indonesian law.
We conduct verification checks on all deposits, especially large ones. If funds appear to breach our terms, we'll contact you with details and may temporarily hold your balance while we investigate. Accounts remain restricted until the source is verified or you provide supporting documentation.
Contact support immediately with your account ID and a detailed explanation of your concern. We review disputes within 24 hours and respond via chat or email. Our team will explain the reason for the hold and outline next steps, including appeal options where applicable.
We retain all account information, transaction records and gameplay history for seven years after closure or last activity. This complies with Indonesian financial regulations. You can request a data export or deletion request within 90 days of closure where local law permits.
No. Payment details are processed directly by the payment provider and never stored on our platform. We only keep a record that a transaction occurred, its amount and timestamp. Your bank or e-wallet app confirms the transaction independently.
Log in to your account and go to Settings to update your email, phone number or payment details. Changes are logged immediately. For major changes like bank account, support may request verification documents; this process takes 24 to 48 hours.
