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How We Protect Your Information

When you open an account at nona 88, we collect your details to verify your identity, process your payments through DANA, OVO, GoPay and QRIS, and keep your…

Account verificationPayment protectionYour privacy rights
nona 88 How We Protect Your Information
REACH OUR TEAM

Privacy Questions and Data Requests

Team online

Live Support

Contact our support team via live chat in the account menu, available 24 hours daily. We respond to privacy questions, data access requests and account concerns in under 15 minutes during peak hours.

Email Inquiry

Send privacy requests to [email protected] with your account email and a clear description of your request. We process data access and deletion requests within 7 business days.

Account Settings

Update your personal information directly in the account settings page under Security. Changes to email, phone or payment details take effect immediately for your next transaction.

SECURITY INSIDE

How We Handle Your Account and Payments

Encrypted Storage

Your password is hashed using industry-standard encryption; we never store it in plain text.

Payment Data Isolation

When you deposit via DANA, OVO, GoPay or QRIS, your payment details are transmitted through encrypted channels and never stored…

Cookie Policy

We use session cookies to keep you logged in and functional cookies to remember your game preferences.

Device Access

Your account is tied to your email and password; you can access it from any device—phone, tablet, desktop.

Retention Schedule

Active account data is retained for the duration of your membership.

Dispute Resolution

If you request changes to your data or dispute a charge, contact support immediately.

Your Privacy Rights at nona 88

We collect your name, date of birth, email, phone number and identity document (e.g. ID card or passport) during registration. When you deposit via DANA, OVO, GoPay, QRIS or bank transfer, we also record transaction amounts, timestamps and payment method. This information is used to verify your identity, process payments and prevent fraud.

Yes. Contact our support team via live chat or email [email protected] with your account email and a request to download your data. We compile your profile, transaction history and account settings into a file and send it to your registered email within 7 business days.

Account profile data is deleted 90 days after closure on your request. Transaction records and identity verification documents are retained for 5 years to comply with Indonesian financial reporting requirements and to resolve any future disputes or chargebacks.

No. Payment data is processed only by our payment processors (DANA, OVO, GoPay, QRIS and bank partners) to complete your transaction. We never sell or share your payment details with marketing companies, advertisers or other external parties.

We notify affected customers by email within 24 hours of discovering a breach and inform you of steps to secure your account. We do not store full payment card numbers, so your payment methods are isolated from account data. Passwords are encrypted and cannot be recovered from our servers.

Yes. You can disable non-essential cookies in your browser settings; session and functional cookies (required to log in and play) cannot be turned off. In your account settings under Privacy, you can choose whether to receive email notifications about account activity and promotions.

Contact our support team immediately with details of the error. We investigate within 3 business days and either correct the information or provide an explanation if the data is accurate. Corrections are reflected in your account and payment records immediately after verification.